Returns & Exchanges
At Bern Helmets, we want to ensure you have the perfect protection for your ride. If you are not completely satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the helmet in its original packaging with all tags attached, ensuring it is unused and in its original condition to qualify for a refund.
Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your box, and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing